We're here to help
you, every step.
Got a question about your order, warranty, or certified device?
Our dedicated team responds within 24 hours — usually much sooner. Every FeelsBrandNew customer gets the same care that goes into every certified device we sell.
Send us a message — we'll get back to you promptly.
Common questions answered.
What is the return policy?
We offer a 14-day hassle-free return on all certified devices. The product must be in the same condition as delivered. Contact our support team to initiate a return.
How long is the warranty?
Every FBN-certified device comes with a 12-month warranty covering hardware and functional defects. Physical damage and software issues are excluded.
Is Cash on Delivery available?
Yes! COD is available on all products across India. No-Cost EMI is also available via select bank cards at checkout for added convenience.
How are devices graded and certified?
All devices pass a rigorous 50-point inspection covering physical condition, performance, battery health, and authenticity before earning the Feels Brand New seal.
Not new. Just feels brand new.