Refund Policy

At FeelsBrandNew ("FBN", "Company", "We", "Us", "Our") Refunds are exceptional remedies and not automatic customer rights. Wherever reasonably possible, FBN shall first attempt:

• Repair
• Like-for-like replacement
• Equivalent replacement
• Store credit before considering a refund.

This Refund Policy applies to all products sold by FBN including, without limitation:

• Refurbished laptops
• Refurbished desktops and Tiny PCs
• Refurbished mobile phones
• Refurbished tablets and iPads
• Refurbished Microsoft Surface devices
• Open-box products
• Unused but unsealed products
• Factory-sealed products
• AI Glasses
• Bluetooth speakers
• NFC speakers
• Chargers
• Charging adapters
• Charging cables
• Accessories; and
• Any future product category offered by the Company

A refund may be considered only in the following circumstances and only after successful verification by FBN:

For any claim alleging that a defect, discrepancy, damage, missing item, lock, incorrect specification, incorrect product, or any other issue existed at the time of delivery, the customer must provide a clear, continuous, uninterrupted, and unedited unboxing video. This requirement applies to all product categories and all delivery-condition disputes.

The video must clearly capture:

• The unopened outer package
• Shipping label and order details
• The presence, condition, and integrity of any FeelsBrandNew ("FBN") security seal, tamper-evident seal, quality-control seal, warranty seal, or authenticity seal
• Any sign of tampering, damage, breakage, removal, replacement, re-sealing, cutting, puncturing, or interference with such seal(s)
• Complete unboxing process
• Product received
• Included accessories
• Product serial number(s)
• IMEI number(s), where applicable
• Product identifiers and markings
• The alleged issue, defect, discrepancy, lock, damage, or missing item

No refund shall be processed unless and until the product has been:

• Received by FBN (where return is required)
• Inspected
• Tested
• Authenticated
• Verified against dispatch records
• Verified against serial numbers
• Verified against IMEI records
• Verified against asset tags
• Verified against photographic records
• Verified against quality-control records; and
• Cleared through FBN's anti-fraud controls

FBN reserves the right to reject any claim involving:

• Serial-number mismatch
• IMEI mismatch
• Product swapping
• Component substitution
• Tampering
• Fraudulent evidence
• Manipulated photographs
• Edited videos
• False statements
• Inability to verify product identity; or
• Any suspected fraudulent activity

Where an FBN security seal, tamper-evident seal, quality-control seal, warranty seal, authenticity seal, serial-number label, or product-identification label is found to be missing, altered, damaged, replaced, removed, tampered with, or inconsistent with FBN's records, FBN reserves the right to reject the claim, return, replacement, refund, warranty claim, or any other requested remedy, subject to applicable law.

• Change of mind
• Buyer's remorse
• Accidental purchase
• Duplicate purchase
• Gift recipient dissatisfaction
• Personal preference
• Better pricing available elsewhere
• Subsequent discounts or promotional offers
• Cosmetic expectations inconsistent with disclosed grading
• Open-box status
• Broken seal status
• Prior activation status
• Packaging condition
• Software preferences
• Operating system preferences
• User-interface preferences
• Compatibility issues
• Third-party software issues
• Application issues
• AI output dissatisfaction
• AI accuracy concerns
• AI service interruptions
• Sound quality preferences
• Bass response preferences
• Wireless range expectations
• Connectivity variations
• Battery runtime expectations
• Battery health expectations
• Normal battery degradation
• Normal wear and tear
• Cosmetic ageing
• Scratches consistent with disclosed grading
• Water damage
• Moisture damage
• Liquid ingress
• Physical damage after delivery
• Cracked screens
• Broken displays
• Display lines
• Black spots
• White spots
• Pressure damage
• Battery damage resulting from improper charging
• Overcharging
• Continuous charging
• Use of incompatible chargers
• Misuse
• Neglect
• Unauthorized repairs
• Unauthorized modifications
• Jailbreaking
• Rooting
• Tampering
• Removal of security seals
• Power surges
• Voltage fluctuations
• Theft
• Loss
• Natural disasters
• Force majeure events; or
• Any issue that does not materially affect the core functionality of the product

Approved refunds shall be limited to the amount actually paid by the customer for the product.

Unless required by applicable law, FBN may deduct or exclude:

• Shipping charges
• Express delivery charges
• Convenience fees
• Payment gateway charges
• Gift wrapping charges
• Installation charges
• Third-party service fees
• Extended warranty fees; and
• Other non-refundable charges

Refunds shall be processed only to the original payment method used for the transaction unless otherwise required by law or expressly approved by FBN.

Approved refunds are generally processed as follows:

• UPI: 3–7 business days
• Net Banking: 5–10 business days
• Debit Card: 5–10 business days
• Credit Card: 7–14 business days
• EMI Transactions: Subject to issuing bank timelines

Initiating a chargeback, payment dispute, reversal request, bank complaint, or payment processor dispute does not automatically entitle a customer to a refund.

FBN reserves the right to suspend claim processing while such disputes remain pending and may submit evidence, including order records, inspection records, unboxing requirements, photographs, videos, serial-number records, and delivery records, to defend disputed transactions.

All refund requests are subject to investigation, verification, inspection, and approval by FBN.