At FeelsBrandNew, every eligible product undergoes professional inspection, testing, diagnostics, refurbishment (where applicable), and quality assurance checks prior to dispatch. This Limited Warranty is intended to provide customers with protection against verified hardware defects arising during normal use while ensuring a fair and transparent process for all parties.

This Warranty applies only to products purchased directly from FeelsBrandNew through its website, marketplace storefronts, authorized sales channels, or approved corporate sales programs.

Brand-New Products are covered by the warranty offered by the respective manufacturer, supplier, distributor, or brand owner, subject to their applicable terms and conditions.

FeelsBrandNew may facilitate warranty support as a customer convenience but shall not be responsible for decisions made by manufacturers, suppliers, distributors, or authorized service centres.

Category C – Open-Box, Unused & Sealed Products Warranty

FeelsBrandNew may offer products in various packaging and usage conditions, including: (a) Open-box products, which may have been previously unsealed, activated, inspected, displayed, tested, or minimally used; (b) Unused but unsealed products; and (c) Factory-sealed, unused, box-packed products.

The packaging, seal, or box condition of a product shall not, by itself, determine the product's functionality, quality, warranty eligibility, merchantability, or fitness for its intended purpose. A product shall not be considered defective solely because its original packaging has been opened, unsealed, replaced, or shows signs of prior handling, inspection, testing, activation, or transit.

Warranty coverage for such products shall be governed by the specific warranty terms disclosed on the product listing, invoice, warranty card, or accompanying documentation. Where a product carries an active manufacturer, supplier, or distributor warranty, such warranty shall remain subject to the terms, conditions, eligibility requirements, and decisions of the respective warranty provider. Such products may be serviced through the respective manufacturer's authorized service network where applicable.

Unless expressly stated otherwise, differences in packaging condition, seal condition, activation status, box appearance, or cosmetic wear to the packaging shall not constitute valid grounds for return, replacement, refund, or warranty claims where the product remains functionally compliant with its description and specifications.

The applicable warranty period shall be clearly stated:

• On the product page
• On the invoice
• On the warranty card (if issued)

Warranty coverage begins from the date of delivery.

All warranty claims must be raised within the applicable warranty period specified in the product listing, invoice, warranty card, manufacturer documentation, or accompanying product materials. Unless otherwise expressly stated, refurbished products sold by FeelsBrandNew are covered by a limited warranty of three (3) months from the date of delivery. Claims reported after the expiry of the applicable warranty period shall be deemed time-barred and shall not qualify for repair, replacement, refund, store credit, or any other warranty remedy.

Customers must provide:

• Order number
• Description of issue
• Photographs
• Videos (if requested)
• Serial number or IMEI details (if requested)

Submission of a product for:

• Inspection
• Diagnostics
• Repair
• Warranty evaluation
• Replacement processing
• Transit to service facilities

shall not suspend, pause, restart, renew, extend, or otherwise affect the original warranty period.

Customers acknowledge that refurbished products:

• Are pre-owned devices
• May contain components previously used by prior owners
• Have undergone testing and refurbishment where necessary
• Are not represented as factory-new products

Battery coverage applies only where:

FeelsBrandNew does not guarantee any specific:

• Battery runtime
• Screen-on time
• Standby time
• Usage duration
• Number of charging cycles

Subject to verification, the warranty covers genuine hardware failures arising during normal intended use.

Examples include:

If a valid warranty claim is approved, FeelsBrandNew may, at its sole discretion:

• Diagnose the issue
• Repair the defective product
• Replace defective components
• Replace the product with an identical unit
• Replace the product with an equivalent unit
• Issue store credit
• Issue a refund where no commercially reasonable alternative exists

Where identical inventory is unavailable, FeelsBrandNew may provide an equivalent replacement matching, as closely as commercially possible:

• Product category
• Screen size range
• RAM capacity
• Storage capacity
• Processor class
• Functional capabilities
• Cosmetic grade

The Company does not guarantee:

• Identical serial numbers
• Identical IMEI numbers
• Identical battery health percentages above the minimum disclosed threshold
• Identical manufacturing dates
• Identical cosmetic markings
• Identical internal component brands

Warranty does not cover:

• Operating system issues
• Windows updates
• macOS updates
• Application crashes
• Driver conflicts
• Third-party software incompatibility
• Malware
• Viruses
• Ransomware
• Spyware
• Cybersecurity incidents
• User-installed software
• User configuration errors

FeelsBrandNew does not warrant that future:

• Operating system updates
• Firmware updates
• Security patches
• Application updates
• Manufacturer software changes

FeelsBrandNew does not warrant compatibility with:

• Third-party software
• Specialized applications
• Enterprise environments
• Docking stations
• Printers
• External displays
• Adapters
• Accessories
• Proprietary hardware

The following shall not constitute defects unless materially impairing normal functionality:

• Isolated dead pixels
• Stuck pixels
• Sub-pixel variations
• IPS glow
• Backlight bleed
• Colour temperature variations
• Brightness variations
• Minor pressure marks
• Display ageing characteristics
• Manufacturing tolerances

Warranty does not cover claims relating to:

• Benchmark scores
• Gaming performance
• Fan noise
• Thermal behaviour
• Processor throttling within OEM specifications
• Rendering performance
• User-perceived performance expectations

Water resistance may diminish over time due to age, use, refurbishment, repairs, or normal wear and tear. Any damage resulting from water, moisture, liquid exposure, or fluid ingress is excluded from return, replacement, refund, and warranty coverage.

For AI Glasses and AI-enabled products, warranty does not cover:

• AI output quality
• AI accuracy
• AI hallucinations
• Subscription interruptions
• Cloud service outages
• Feature discontinuation
• Third-party AI provider failures
• Regional feature restrictions
• Changes made by manufacturers

Warranty does not cover:

• Wireless interference
• Bluetooth pairing issues caused by third-party devices
• Network conditions
• Range limitations
• Environmental interference
• Compatibility limitations of third-party devices

Warranty shall be void in the event of:

Physical damage · Cracked or physically damaged displays, including display lines, dead pixels, black spots, white spots, screen bleeding, pressure marks, image burn-in, or other display abnormalities resulting from impact, pressure, liquid exposure, misuse, neglect, or customer-induced damage · Broken hinges · Liquid damage · Corrosion · Fire damage · Voltage fluctuations · Power surges · Negligence · Abuse · Mishandling · Improper storage · Accidental damage.

Warranty immediately becomes void if:

• Security seals are removed
• Device is opened
• Device is repaired by unauthorized personnel
• Components are replaced
• Soldering work is performed
• Motherboard modifications occur
• Rooting or jailbreaking occurs
• Firmware is modified

Every product sold by FeelsBrandNew is digitally recorded through:

• Serial numbers
• IMEI numbers
• Asset tags
• Internal inventory identifiers
• Photographic records
  Warranty claims may be rejected where:

• Serial numbers do not match
• IMEI numbers do not match
• Asset tags are removed
• Internal components have been substituted
• Product identity cannot be verified

Warranty does not cover:

• SIM restrictions
• Carrier restrictions
• Network compatibility issues
• eSIM limitations
• Telecom blacklisting
• Network operator actions

Customers must:

• Retain the original invoice
• Maintain proof of purchase
• Cooperate with diagnostics
• Back up all data before service
• Remove passwords and account locks
• Remove iCloud, Google, Microsoft and MDM restrictions before submission

Warranty service does not include:

• Data backup
• Data migration
• Data recovery
• Password recovery
• Forensic recovery
• Recovery of encrypted data

Where a product carries an active manufacturer warranty:

• Claims may be serviced through the manufacturer's authorized service network
• FeelsBrandNew may assist as a goodwill service
• Warranty decisions remain subject to manufacturer policies

Any repaired or replacement product shall continue only for the remaining unexpired portion of the original warranty period.

No new warranty period shall commence.

FeelsBrandNew reserves the right to reject claims involving:

• Fraudulent representations
• Product swapping
• Serial number mismatch
• Repeated frivolous claims
• Abuse of support channels
• Misleading evidence
• Bad-faith warranty submissions

Warranty service timelines may be affected by circumstances beyond reasonable control including:

• Natural disasters
• Pandemics
• Government actions
• Supply-chain disruptions
• Import restrictions
• Transportation disruptions
• Labour shortages
• Parts shortages
• Customs delay

Warranty service is available only within Mumbai unless expressly agreed otherwise in writing.

To the maximum extent permitted by law, FeelsBrandNew shall not be liable for:

• Loss of profits
• Loss of business
• Loss of opportunity
• Loss of data
• Consequential damages
• Indirect damages
• Special damages
• Incidental damages

Nothing in this Warranty Policy shall limit any rights available to consumers under applicable consumer protection laws that cannot lawfully be excluded.

All warranty claims remain subject to inspection, technical evaluation, serial number verification, fraud screening, root-cause analysis, and eligibility assessment.