When You're Eligible for a Refund

You may be eligible for a refund if:

• Your product arrived dead on arrival and we don't have a matching replacement to send you.
• Our team finds a genuine hardware fault that can't be repaired or replaced.
• We shipped the wrong product and can't get you the correct one within a reasonable time.
• Your product was damaged in transit and repair or Like-for-like replacement isn't possible.
• Something is missing from your order and we can't supply it to you.
• Your product has an activation lock or restriction we're unable to remove.
• Your product's condition doesn't match the grade we promised, and we don't have a matching replacement.
• Equivalent replacement, and upgrade, downgrade, and store credit have each been offered where applicable and are unavailable, declined by the customer
• We had to cancel your order from our side — for example, due to a stock or pricing issue.
• You were charged twice, or charged without a valid order.

When a Refund Doesn't Apply

• You changed you mind after delivery.
• Normal wear consistent with the condition grade you were shown on the product listing page before buying.
• The product shows signs of tampering or unauthorized repair.
• Our team tested your product and ccouldn’t reproduce the issue you reported — in this case, we send the product back to you along with our test findings.

How You'll Hear From Us

We’ll keep you in the loop every step of the way. Here’s how we’ll update you:

• You’ll get a message as soon as we receive and start reviewing your request.
• If there’s a different product we can offer—maybe an upgrade or downgrade—we’ll let you know.
• We’ll tell you when your refund is approved, including the exact amount and when you can expect the money.
• You’ll know when the refund is sent to your bank account.
• If there’s any delay, we’ll update you right away—no need to chase us for answers.
• Once your refund’s credited, you’ll hear from us again.

If your claim is not approved, FeelsBrandNew will provide a clear explanation of its decision based on its technical inspection, supporting evidence, verification process, and inspection findings. The Company's decision shall be final, subject to applicable law.

How Your Refund Is Paid

We want refunds to be quick and straightforward. That’s why, no matter how you originally paid (UPI, card, net banking—you name it), we send all approved refunds straight to your bank account. After your refund’s approved, we’ll ask you for your bank account number, IFSC code, and the account holder’s name. This helps us verify the details and send the money directly, without depending on card network or gateway reversal timelines. For your security, the account holder's name must match the name on your order — if you'd like the refund sent to someone else's account, just let us know and we'll confirm this with you directly.

Once your details are verified, the transfer is completed within 1–2 business days — one of the fastest and most reliable ways for a refund to reach you.