FeelsBrandNew – Return & Refund Policy

At FeelsBrandNew, we are committed to delivering premium refurbished laptops and luxury gadgets that look, feel, and perform like new. Every product undergoes strict testing, quality checks, and professional restoration so you can enjoy top-tier technology without paying top-tier prices.

Your satisfaction and trust matter to us. This Return & Refund Policy explains how we ensure a smooth, transparent, and secure shopping experience.

1. Eligibility for Returns

You may request a return if any of the following conditions apply:

1.1 Defective, Damaged, or Non‑Functional Product

If you receive a product with performance issues, hardware faults, or physical damage, you are eligible for a return or replacement.

1.2 Incorrect Product Received

This includes:

  • Incorrect model

  • Incorrect specifications

  • Missing accessories

1.3 Product Does Not Match Description or Grade

If the device received does not meet the cosmetic or functional condition described on our website, we will arrange a return or exchange.

2. Return Window

  • Return requests must be raised within 7 days of delivery.

  • The product must be returned with all accessories, original box, invoice, and any provided warranty card.

3. Conditions for Return Approval

To qualify for a return or refund, all of the following must be met:

  • The device is in the same condition as delivered.

  • No new physical damage, dents, or liquid damage has occurred after delivery.

  • The device has not been tampered with, rooted, jailbroken, or altered.

  • The serial number / IMEI matches our records.

4. Non‑Returnable Items

Returns will not be accepted for:

  • Issues caused by accidental damage or mishandling after delivery.

  • Devices showing signs of unauthorized repair or modification.

  • Minor cosmetic imperfections that were clearly disclosed in the product listing.

  • Change‑of‑mind purchases or buyer’s remorse.

5. Replacement & Refund Options

If your return request is approved, you may choose one of the following options:

5.1 Replacement

  • An equivalent or better device will be provided, subject to availability.

  • For replacement or exchange, please contact us within 3 days of delivery.

  • Once approved, the replacement product will be delivered within 3–5 working days to your registered address.

5.2 Refund

  • Refunds are initiated only if a replacement is not available or if the customer prefers a refund (subject to internal verification).

6. Refund Process

After the returned product is received and successfully inspected:

  • Refunds are processed within 5–7 business days.

  • Refunds are credited to the original payment method used at checkout.

  • For Cash on Delivery (COD) orders, refunds will be processed to the customer’s registered bank account.

7. Warranty Coverage

Every device purchased from FeelsBrandNew comes with a standard warranty, the duration of which depends on the product type.

  • The warranty covers functional and manufacturing defects.

  • The warranty does not cover accidental damage, liquid damage, or misuse.

8. How to Request a Return

To initiate a return request:

  1. Email us at support@feelsbrandnew.com or contact our customer support team.

  2. Share your Order ID, issue description, and clear photos or videos of the device.

  3. Our support team will guide you through the next steps.

9. Pickup & Inspection

  • Pickup will be arranged within 3–5 days of an approved return request.

  • Once the product reaches our service center, a quality inspection is conducted.

  • Approval of return, replacement, or refund is subject to successful verification.

Our Promise

At FeelsBrandNew, we believe luxury isn’t about paying full price—it’s about feeling confident, proud, and elevated by what you own.

If your device doesn’t meet our promise of “looks like new, feels like new, performs like new,” we’ll make it right.

Legal Name: Gadgets & Grace Private Limited