Refund Policy
Every device carries our promise — looks like new, feels like new, performs like new. If it doesn't, we'll make it right.
7-Day Returns
From date of delivery
Free Replacement
Equivalent or better device
5–7 Day Refunds
To original payment method
Warranty Included
On every device sold
1.
Eligibility for Returns
You may request a return if any of the following apply:
Defective, Damaged, or Non-Functional Product
▼
Performance issues, hardware faults, or physical damage present on arrival.
Incorrect Product Received
▼
Wrong model, incorrect specifications, or missing accessories.
Product Doesn't Match Description or Grade
▼
Cosmetic or functional condition differs from what was listed on our website.
2.
Return Window
✅ Return requests must be raised within 7 days of delivery. Include all accessories, original box, invoice, and any provided warranty card.
3.
Conditions for Return Approval
- Device is in the same condition as delivered
- No new physical damage, dents, or liquid damage after delivery
- Device has not been tampered with, rooted, jailbroken, or altered
- Serial number / IMEI matches our records
4.
Non-Returnable Items
⚠️ Returns will not be accepted for:
- Accidental damage or mishandling after delivery
- Devices with unauthorized repair or modification
- Minor cosmetic imperfections clearly disclosed in the product listing
- Change-of-mind purchases or buyer's remorse
5.
Replacement & Refund Options
Replacement
▼
- Equivalent or better device, subject to availability
- Request within 3 days of delivery
- Delivered in 3–5 working days
Refund
▼
- Initiated if replacement is unavailable or preferred
- Subject to internal verification
- Processed in 5–7 business days
6.
Refund Process
- Processed within 5–7 business days after successful inspection
- Credited to the original payment method used at checkout
- For COD orders, refunds go to the customer's registered bank account
7.
Warranty Coverage
- Every device includes a standard warranty (duration varies by product type)
- Covers functional and manufacturing defects
- Does not cover accidental damage, liquid damage, or misuse
8.
How to Request a Return
1
Contact Support — Email support@feelsbrandnew.com or call +91-9503295927.
2
Share Details — Provide your Order ID, issue description, and clear photos or videos of the device.
3
Pickup Arranged — Once approved, pickup is scheduled within 3–5 days with all original accessories.
✓
Inspection & Resolution — After quality inspection, your replacement or refund is processed promptly.
9.
Pickup & Inspection
- Pickup arranged within 3–5 days of an approved return request
- A quality inspection is conducted at our service center
- Return, replacement, or refund approval is subject to successful verification
Our Promise to You
7-Day Returns
Hassle-free return requests within 7 days of delivery.
Fast Refunds
Refunds processed within 5–7 business days.
Free Replacement
Equivalent or better device, subject to availability.
Quality Assurance
Every device includes warranty coverage and inspection.