At Feels Brand New, we are committed to delivering your refurbished electronics — laptops, tablets, mobile phones, and accessories — safely, securely, and on time. This Shipping Policy outlines the end-to-end process from order confirmation to final delivery, and is designed to set clear expectations for our customers.

All logistics operations are managed by our trusted shipping partner, ensuring reliable domestic and international courier, cargo, and reverse logistics services across 220+ countries.

Feels Brand New works with a professional logistics partner to manage the complete shipping lifecycle on your behalf. Our commitment to you is superior service within the promised TAT (Turnaround Time), with simple and transparent billing.

What We Ensure for Every Shipment

• Each shipment is assigned to the most suitable carrier based on your destination, weight, and required service level
• Dedicated logistics staff are stationed at our warehouse for booking, dispatch coordination, and perodic shipment reports
• Every shipment is proactively tracked from pickup to final delivery with perodic TAT updates
• Any delays are flagged immediately and we keep you informed at every stage
• You receive a clear, verifiable billing record for any applicable shipping charges

Feels Brand New currently ships directly to customers within Mumbai, Maharashtra. We are operationally capable of dispatching Pan India and internationally to 220+ countries via domestic and international courier and cargo services.

Once your order is confirmed and payment is verified, the following process is initiated:

• A pickup from the Feels Brand New warehouse is scheduled — coordination is handled by dedicated on-site logistics staff.
• You will receive a pickup confirmation notification via Email and/or SMS/WhatsApp, including the scheduled date and time window.
• If your shipment is not yet ready for dispatch, you may request a pickup reschedule prior to the assigned pickup time.
• Pickup operates Monday to Saturday, excluding public holidays.

All orders are shipped via standard delivery. The estimated delivery time across Mumbai is:

Pickup and delivery operate Monday to Saturday, excluding public holidays.
In the event of any delay caused by circumstances beyond Feels Brand New control — including but not limited to weather conditions, public holidays, carrier disruptions, or force majeure events — we will proactively keep you informed via Email and/or SMS/WhatsApp so that you are never left without an update on your order.

Feels Brand New aims to make shipping as simple and transparent as possible for our customers. The following applies:

• Applicable shipping charges — if any — will be clearly communicated to you at checkout or before your order is confirmed. No charges will be applied without your prior knowledge and consent.
• Out-of-Delivery-Area (ODA) surcharges may apply for select remote or special pin codes. You will be informed of any such surcharge before your shipment is picked up.
• All applicable government levies and GST on shipping, where relevant, will be disclosed to you prior to order confirmation.

Every product shipped by Feels Brand New is packed with care to ensure it reaches you in perfect condition:

• Multi-layer protective packaging to prevent physical damage during transit
• Anti-static wrapping for all sensitive electronic components
• Tamper-evident seals on all packages for your security and assurance
• Special fragile packaging available for high-value, delicate, or irregularly shaped items on request

Once your order is dispatched, you will receive:

• A tracking number or AWB (Air Waybill) number via Email and/or SMS/WhatsApp, which can be used to track your order on the respective carrier's website for real-time delivery status.

Our logistics team proactively tracks each shipment until it is delivered and provides perodic TAT (Turnaround Time) updates throughout the shipment movement. Any delays will be flagged and we will keep you informed at every stage.

Our delivery partner will make up to 3 delivery attempts at the address provided. If delivery cannot be completed:

• The order may be returned to our facility after all delivery attempts are exhausted.
• Re-delivery can be scheduled upon request and may be subject to applicable re-delivery charges.
• Appointment deliveries — pre-scheduled at a specific date and time of your choosing — can be arranged in advance. Please contact our support team to set this up.
• Third-location deliveries (delivery to an address other than the order address) can also be arranged. Please notify us before dispatch.

Please ensure a valid contact number, complete delivery address with landmark, and correct PIN code are provided at the time of placing your order.

We strongly recommend that all customers record a continuous, unedited unboxing video upon receiving their order. This video serves as critical documentation in the event of a dispute regarding product condition, missing accessories, or transit damage.

In the rare event that you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery with:

• Your Order ID
• Photographs and unboxing video clearly showing the issue
• A brief description of the problem

We will prioritise resolution by arranging a replacement, repair, or refund as per our Return and Refund Policy.

Reverse pickup services are available for eligible returns and exchanges. A pickup will be scheduled from your delivery address upon confirmation of a valid return request by our team. Please refer to our Replacement and Refund Policy on feelsbrandnew.com for full eligibility criteria and processing timelines. Please refer to our Return and Refund Policy on feelsbrandnew.com for full eligibility criteria and processing timelines.