At FeelsBrandNew, every device is inspected, certified, and packed with care so it reaches you looking and feeling like new. Our Shipping Policy explains how we process, dispatch, and deliver your orders to ensure a smooth experience.

1. Order Processing Time

  • Orders are typically processed within 24–48 hours after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next working day.

  • In rare cases, processing may take longer due to quality re-checks or high order volume.

We only dispatch products after they pass our final quality and sanitization checks.

2. Shipping Timeline

Delivery time depends on your location:

Metro Cities: 2–4 business days

Tier 1 & Tier 2 Cities: 3–6 business days

Remote Areas: 5–9 business days

Please note: External factors like weather, logistics delays, or local restrictions may affect delivery times.

3. Shipping Charges

  • We offer free shipping on all orders across India (optional: you can change this).

  • No hidden charges are applied at checkout.

4. Order Tracking

Once your order is shipped, we will send you:

  • A shipment confirmation email/SMS

  • The tracking number

  • The courier partner’s name

You can track your parcel in real-time using the provided tracking link.

5. Packaging & Safety

Every device is:

  • Professionally cleaned and sanitized

  • Packed in tamper-proof, shock-resistant packaging

  • Protected with internal cushioning to prevent transit damage

Our packaging is discreet—ensuring your premium tech reaches you safely and securely.

6. Delivery Attempts

Our courier partner will attempt delivery 2–3 times.
If the delivery is unsuccessful due to:

  • Wrong address

  • Unreachable phone number

  • Recipient not available

The order may be returned to us.
In such cases, reshipping charges may apply.

7. Damaged or Tampered Deliveries

If you receive a package that appears:

  • Damaged

  • Opened

  • Tampered with

Please do not accept the delivery and inform us immediately at support@feelsbrandnew.com.

If you accidentally accepted the package:

  • Take clear photos/videos of the package and device

  • Contact us within 24 hours for assistance

8. Shipping Restrictions

We currently ship only within India.
We do not deliver to:

  • Restricted zones

  • Military areas that do not allow private couriers

  • Locations where our courier partners do not service

9. Change of Address

If you wish to update your delivery address:

  • You must contact us before the order is dispatched.

  • Once shipped, address changes may not be possible due to courier limitations.

10. Delayed Deliveries

In rare situations (weather issues, festivals, strikes, or lockdowns), delivery may be delayed.
We will keep you informed of any major delays and work with the courier partner to resolve them quickly.

11. Contact Us

For any shipping-related questions, contact:

📩 Email: support@feelsbrandnew.com
📞 Phone: +91-9503295927
🌐 Website: FeelsBrandNew.com