Shipping Policy
Every certified device is packed with the same care we put into sourcing it — so it reaches you looking and feeling brand new.
Free
Pan-India Shipping
24–48 hrs
Processing Time
220+
Countries Served
Real-Time
Order Tracking
1.
Overview
At Feels Brand New, we are committed to delivering your refurbished electronics — laptops, tablets, mobile phones, and accessories — safely, securely, and on time. All logistics operations are managed by our trusted shipping partner, ensuring reliable domestic and international courier, cargo, and reverse logistics services across 220+ countries.
2.
Our Shipping Commitment
Feels Brand New works with a professional logistics partner to manage the complete shipping lifecycle. What we ensure for every shipment:
Right Carrier, Every Time
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Each shipment is assigned to the most suitable carrier based on your destination, weight, and required service level.
Dedicated Logistics Staff
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Stationed at our warehouse for booking, dispatch coordination, and daily shipment reports.
Proactive Alerts & Tracking
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Every shipment tracked from pickup to final delivery with daily TAT updates. Any delays are flagged immediately.
Transparent Billing
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Clear, verifiable billing record for any applicable shipping charges. No hidden costs, ever.
3.
Serviceable Locations
Feels Brand New currently ships directly within Mumbai, Maharashtra. We are operationally capable of dispatching Pan-India and internationally to 220+ countries via domestic and international courier and cargo services.
Interested in shipping to your location? Register your interest — we'll notify you as soon as your area is activated.
4.
Order Processing & Pickup
Once your order is confirmed and payment is verified, the following process begins:
Pickup Scheduling
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A pickup from our warehouse is scheduled. You'll receive a confirmation notification via Email and/or SMS/WhatsApp with date and time window. You can request to reschedule before the assigned time if needed.
Processing Time
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24–48 hours for quality-check, packing, and preparation for dispatch. This does not include transit time. Pickup operates Monday to Saturday, excluding public holidays.
5.
Delivery Timeframe
Standard Delivery: 5–7 working days from the date of dispatch across all locations within Mumbai.
Operating Hours
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Pickup and delivery operate Monday to Saturday, excluding public holidays.
Delays & Force Majeure
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In case of delays due to weather, carrier disruptions, or force majeure events, we will proactively notify you via Email and/or SMS/WhatsApp at every stage.
6.
Shipping Charges
✅ Free shipping across India on all orders — no hidden charges.
- Transparent pricing: Any applicable charges are clearly communicated at checkout. No surprises.
- ODA surcharges: May apply for remote pin codes. You'll be informed before pickup.
- GST included: All government levies disclosed prior to order confirmation.
7.
Packaging Standards
Every product shipped by Feels Brand New is packed with care to ensure it reaches you in perfect condition.
Multi-Layer Protection
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Multi-layer protective packaging to prevent physical damage during transit.
Anti-Static Wrapping
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Anti-static wrapping for all sensitive electronic components to prevent damage.
Tamper-Evident Seals
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Tamper-evident seals on all packages for your security and assurance. Special fragile packaging available on request.
8.
Order Tracking
Once your order is dispatched, you receive:
Tracking Number & AWB
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A tracking number or Air Waybill (AWB) number via Email and/or SMS/WhatsApp. Use this on the carrier's website for real-time tracking.
Daily TAT Updates
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Our logistics team proactively tracks each shipment and provides daily Turnaround Time (TAT) updates. Any delays are flagged and communicated immediately.
9.
Delivery Attempts & Failed Deliveries
Our delivery partner makes up to 3 delivery attempts at your address. If delivery cannot be completed:
Re-Delivery
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Can be scheduled upon request. May be subject to applicable re-delivery charges.
Appointment Deliveries
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Pre-scheduled at a specific date and time of your choosing. Contact our support team to arrange.
Third-Location Deliveries
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Delivery to an address other than the order address can be arranged. Notify us before dispatch.
10.
Damaged or Incorrect Orders
In the rare event that you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery with your Order ID, photos/video, and issue description.
We will prioritise resolution by arranging a replacement, repair, or refund as per our Return and Refund Policy.
11.
Reverse Logistics & Returns
Reverse pickup services are available for eligible returns and exchanges. A pickup will be scheduled from your delivery address upon confirmation of a valid return request by our team. Please refer to our Return and Refund Policy for eligibility criteria and timelines.
Our Shipping Commitment
Right Carrier
Most suitable carrier for your destination and service level.
Dedicated Staff
Logistics team stationed at our warehouse for every shipment.
Proactive Tracking
Daily TAT updates from pickup to delivery. No surprises.
Transparent Billing
Clear charges, no hidden costs. Free shipping on all orders.