FeelsBrandNew – Shipping Policy

At FeelsBrandNew, every device is carefully inspected, certified, and securely packed so it reaches you looking and feeling like new. This Shipping Policy explains how we process, dispatch, and deliver your orders to ensure a smooth and reliable experience.

1. Order Processing Time

  • Orders are typically processed within 24–48 hours after payment confirmation.

  • Orders placed on weekends or public holidays are processed on the next working day.

  • In rare cases, processing may take longer due to additional quality checks or high order volume.

  • Products are dispatched only after passing final quality and sanitization checks.

2. Shipping Timeline

Estimated delivery timelines based on location:

  • Metro Cities: 2–4 business days

  • Tier 1 & Tier 2 Cities: 3–6 business days

  • Remote Areas: 5–9 business days

Delivery timelines may vary due to external factors such as weather conditions, courier delays, or local restrictions.

3. Shipping Charges

  • We offer free shipping across India on all orders.

  • There are no hidden charges applied at checkout.

4. Order Tracking

Once your order is shipped, you will receive:

  • A shipment confirmation email or SMS

  • Tracking number

  • Courier partner details

You can track your order in real time using the provided tracking link.

5. Packaging & Safety

Every device is:

  • Professionally cleaned and sanitized

  • Packed in tamper‑proof, shock‑resistant packaging

  • Secured with internal cushioning to prevent transit damage

Our packaging is discreet, ensuring your premium technology reaches you safely and securely.

6. Delivery Attempts

  • Our courier partners typically attempt delivery 2–3 times.

  • If delivery fails due to:

    • Incorrect or incomplete address

    • Unreachable contact number

    • Recipient unavailable

The order may be returned to us. In such cases, re‑shipping charges may apply.

7. Damaged or Tampered Deliveries

If the package appears damaged, opened, or tampered with, please do not accept the delivery and inform us immediately at support@feelsbrandnew.com.

If the package was accepted unintentionally:

  • Capture clear photos or videos of the package and device

  • Contact us within 24 hours of delivery for assistance

8. Shipping Restrictions

  • We currently ship only within India.

  • Delivery is not available to:

    • Restricted zones

    • Military or defense areas that do not permit private couriers

    • Locations not serviced by our courier partners

9. Change of Delivery Address

  • Address changes must be requested before the order is dispatched.

  • Once shipped, address changes may not be possible due to courier limitations.

10. Delayed Deliveries

In rare circumstances such as severe weather, festivals, strikes, lockdowns, or unforeseen logistics disruptions, deliveries may be delayed.

We will proactively inform you of significant delays and work with our courier partners to resolve them as quickly as possible.

11. Contact Us

For any shipping‑related questions or concerns, please contact us:

Legal Name: Gadgets & Grace Private Limited