FeelsBrandNew – Terms of Service

Welcome to FeelsBrandNew. By accessing our website or purchasing our products, you agree to the terms and conditions described below. Please read them carefully, as they govern your use of our services and your relationship with our brand.

1. Introduction

FeelsBrandNew (“we”, “our”, “us”) operates an online platform that offers high-quality refurbished laptops, smartphones, and premium gadgets at affordable prices. By using our website or placing an order, you accept these Terms of Service.

If you do not agree with any part of these terms, please do not use our services.

2. Eligibility

To purchase from FeelsBrandNew, you must:

  • Be at least 18 years of age, or have parental consent.

  • Provide accurate and complete personal and payment information.

  • Use the website in compliance with local laws and regulations.

3. Product Information

We specialize in refurbished, renewed, and pre-owned devices.
Each product listed on our platform includes:

  • Device grade (appearance/cosmetic condition)

  • Functional quality assurance

  • Warranty and return details

Although we strive for accuracy, slight variations may occur due to natural differences between refurbished units. Images are for reference purposes only.

4. Pricing & Payments

  • All prices are listed in INR (₹) and are subject to change without prior notice.

  • We reserve the right to modify pricing, offers, or product availability at any time.

  • Payments must be made using our approved payment methods.

  • For security, all online transactions are processed through trusted and encrypted payment gateways.

  • Orders may be cancelled if payment verification fails.

5. Order Acceptance & Cancellation

5.1 Order Acceptance

Your order is confirmed only when:

  • We verify payment

  • We accept your order and send a confirmation email/SMS

We reserve the right to decline or cancel orders due to:

  • Product unavailability

  • Payment issues

  • Suspicious or fraudulent activity

  • Incorrect pricing or listing errors

5.2 Customer Cancellation

Customers may cancel before the order is dispatched.
Once shipped, cancellation is not possible, but you may request a return under our Return Policy.

6. Shipping & Delivery

  • Delivery times vary by location and product availability.

  • FeelsBrandNew is not responsible for delays caused by courier partners, natural events, or unavoidable circumstances.

  • Upon delivery, customers must inspect the package. Any issues should be reported within 24 hours.

7. Returns, Refunds & Replacements

Returns are governed by our official Return & Refund Policy.
A return may be accepted if:

  • The product is defective, damaged, or different from what was ordered.

  • The issue is reported within the designated return window.

Refunds are processed only after successful quality inspection.

8. Warranty

Each device is covered by FeelsBrandNew’s standard warranty, which protects against functional defects.
Warranty does not cover:

  • Physical or liquid damage

  • Unauthorized repairs or tampering

  • Damage caused by misuse or accidents

Warranty terms may vary by product category.

9. User Responsibilities

By using our services, you agree to:

  • Provide accurate information during registration and checkout

  • Not misuse, copy, or exploit website content or product listings

  • Not attempt to harm the platform through hacking, scripts, bots, or illegal activities

  • Use purchased products responsibly and as intended

10. Intellectual Property

All content on FeelsBrandNew—including logos, product descriptions, images, branding, website design, and written content—is the exclusive property of FeelsBrandNew and protected by copyright laws.
You may not copy, reproduce, modify, or distribute any content without written permission.

11. Limitation of Liability

FeelsBrandNew is not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of data, profits, or business interruption

  • Delays caused by third-party courier or payment partners

  • Customer misuse, mishandling, or unauthorized modifications of devices

Our maximum liability is limited to the amount paid for the product.

12. Third-Party Services

We use third-party partners for:

  • Payments

  • Logistics

  • Analytics

  • Advertisements

These partners have their own terms and privacy policies.
We are not responsible for their actions, errors, or service interruptions.

13. Account Termination

We may suspend or terminate access if:

  • Fraudulent activity is detected

  • Terms of Service are violated

  • Misuse or abuse of our platform occurs

Users may also request account deletion at any time.

14. Changes to Terms

We may update or revise these Terms of Service as needed.
Updates will be posted on our website and will take effect immediately.
Continued use of our services means you accept the updated terms.

16. Contact Information

For questions or concerns regarding these Terms of Service, contact us:

📩 Email: support@feelsbrandnew.com
📞 Customer Care: +91-9503295927
🌐 Website: FeelsBrandNew.com