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Everything you need to know about our devices, certification process, warranties, payments, and delivery — all in one place.
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Topic 01
Orders & Returns
Simply browse our collection, select the device that fits your needs, and add it to your cart. You can checkout using your preferred payment method — we accept UPI, cards, net banking, and COD.
Easy 3-step checkout
You can cancel or modify your order within 24 hours of placing it, provided it has not yet been dispatched. Contact our support team immediately at +91 95032 95927 or email us at support@feelsbrandnew.com.
We offer a 14-day return window from the date of delivery. To be eligible for a return, the device must be in its original condition with all accessories included. Returns are not accepted for cosmetic damage caused after delivery.
- Device must be in original, unaltered condition
- All accessories and packaging must be intact
- Raise a return request within 14 days of delivery
Once your returned item is received and inspected, refunds are processed within 5–7 business days. The amount will be credited to the original payment method. For COD orders, refunds are transferred to your bank account via NEFT.
Topic 02
Products & Quality
Every device we sell passes through a rigorous 50-point inspection led by our Certification Director with 35+ years of enterprise refurbishment experience. "Feels Brand New" means the device performs like new — not just looks acceptable.
We use three quality grades to describe the condition of each device:
- Like New (95–100%): Minimal usage signs, near-pristine cosmetic condition
- Excellent (90–94%): Minor cosmetic wear, perfect functionality
- Very Good (85–89%): Visible wear marks, full functionality guaranteed
Yes. All devices ship with a fresh OS installation — data wiped, unlocked, and ready to set up out of the box. MacBooks are reset to factory macOS, and Windows laptops ship with a genuine licensed copy of Windows.
We carry a curated selection of premium brands including Apple, Dell, HP, Asus, and Acer. Our range spans MacBooks, Windows laptops, tablets, iPhones, and accessories — all certified to the FBN Standard.
Topic 03
Warranty & Support
Yes. Every device sold on Feels Brand New comes with a 12-month warranty. This covers manufacturing defects and hardware failures under normal usage conditions.
12-Month Warranty Included
Our warranty covers hardware defects and component failures under normal use. It does not cover:
- Physical damage caused after delivery (drops, liquid spills)
- Damage from unauthorised repairs or modifications
- Normal cosmetic wear over time
To raise a warranty claim, contact our support team via call or email with your order ID and a description of the issue. Our team will arrange a pickup and inspection at no additional cost to you.
Topic 04
Shipping & Delivery
Orders are dispatched within 1–2 business days of payment confirmation. Estimated delivery time depends on your location — typically 3–5 days for metro cities and 5–8 days for tier-2 and tier-3 locations.
Yes, we offer pan-India delivery including metro cities, tier-2, and tier-3 locations. Estimated delivery times are shown at checkout based on your pin code.
Once your order is dispatched, you will receive a tracking link via SMS and email. You can use this link to monitor your shipment in real-time at any stage of the delivery journey.
Topic 05
Payment & EMI
We accept all major payment methods:
- UPI (GPay, PhonePe, Paytm)
- Credit & Debit cards (Visa, Mastercard, RuPay)
- Net Banking
- Cash on Delivery (COD)
- No-cost EMI on select cards and platforms
Yes! We offer No Cost EMI on all products via select credit cards and BNPL (Buy Now Pay Later) platforms. EMI tenures typically range from 3 to 12 months. Applicable options are shown at checkout.
No Cost EMI Available
Absolutely. Our website uses SSL encryption and all payments are processed through RBI-compliant, PCI-DSS certified payment gateways. We do not store any card or banking information on our servers.