Refund policy
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/* ── QUICK FACTS GRID ── */
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/* ── POLICY BODY SECTION ── */
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.policy-header { margin-bottom: 80px; }
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/* ── PLAIN BULLET LIST (for clause text-style sections) ── */
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/* ── REASON / OPTION CARDS (replaces collapsibles) ── */
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/* ── CALLOUTS ── */
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/* ── PROCESS STEPS ── */
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/* ── PHILOSOPHY-STYLE COMMITMENT BAND ── */
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/* ── CONTACT / CLOSING ── */
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}
/* ── STYLISH CLOSING TAGLINE ── */
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text-align: center; position: relative; overflow: hidden;
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.closing-tagline em {
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/* ── RESPONSIVE ── */
@media (max-width: 900px) {
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@media (max-width: 640px) {
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.reason-grid.four-col { grid-template-columns: 1fr; }
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.commitment-grid { grid-template-columns: repeat(2, 1fr); }
.clause {
grid-template-columns: 1fr;
gap: 18px;
padding: 44px 0;
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.clause-num-wrap {
position: static;
display: flex;
align-items: center;
gap: 14px;
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.clause-num { font-size: 32px; margin-bottom: 0; }
.clause-num-line { width: 24px; }
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@media (max-width: 640px) {
.hero { padding: 64px 5% 56px; }
.facts, .policy, .commitment, .contact, .closing { padding: 56px 5%; }
.policy-header { margin-bottom: 56px; }
.facts-grid { grid-template-columns: 1fr; }
.commitment-grid { grid-template-columns: 1fr; }
.contact-buttons { flex-direction: column; }
.contact-btn { width: 100%; }
.closing-tagline { white-space: normal; text-align: center; }
.tagline-wrap { flex-wrap: wrap; }
}
</style>
<!-- HERO -->
<div class="hero full-bleed">
<div class="hero-inner">
<span class="hero-eyebrow">Feels brand New</span>
<h1>Replacement Policy</h1>
<p class="hero-title-line">Last Updated: August 2026</p>
<p class="hero-intro">At Feels Brand New ("FBN", "Company", "we", "our", "us"), customer trust is at the heart of everything we do. Every refurbished device sold on our platform undergoes extensive <strong>diagnostic testing, quality control checks, cosmetic grading, authentication procedures, and functionality verification</strong> before dispatch. Because many of our products are professionally refurbished, certified pre-owned, limited-availability devices, each unit is unique and inventory may not always be replaceable on an identical serial-number basis. This Replacement Policy explains the circumstances under which a replacement, refund, or other resolution may be provided. By purchasing any product from Feels Brand New, you acknowledge that you have read, understood, and agreed to this Policy.<span class="section-label"></span></p>
</div>
</div>
<!-- POLICY BODY -->
<section class="policy full-bleed">
<div class="policy-header">
<h2 class="section-title">Everything you should know about replacements.</h2>
</div>
<div class="policy-inner">
<!-- 1 -->
<div class="clause">
<div class="clause-num-wrap">
<div class="clause-num">01</div>
<div class="clause-num-line"><br></div>
</div>
<div class="clause-body">
<div class="clause-title">Product Categories</div>
<p class="clause-text">Products sold by FeelsBrandNew fall into the following categories:</p>
<div class="reason-grid">
<div class="reason-card">
<span class="reason-card-icon">💻</span>
<h4>A. Refurbished Devices</h4>
<ul>
<li>Apple MacBooks</li>
<li>Apple iPhones</li>
<li>Apple iPads</li>
<li>Microsoft Surface Devices</li>
<li>Dell Laptops</li>
<li>Lenovo Laptops</li>
<li>HP Laptops</li>
<li>Tiny PCs (Dell/HP/Lenovo)</li>
<li>Refurbished Tablets</li>
</ul>
</div>
<div class="reason-card">
<span class="reason-card-icon">🔌</span>
<h4>B. Brand-New Products</h4>
<ul>
<li>AI Glasses</li>
<li>Bluetooth Speakers</li>
<li>NFC Speakers</li>
<li>Chargers (Samsung/Apple)</li>
<li>Laptop Adapters (Dell/Hp/Lenovo)</li>
<li>Charging Cables (OG Apple)</li>
<li>Other New Technology Products</li>
<li>Accessories</li>
</ul>
</div>
<div class="reason-card">
<span class="reason-card-icon">📦</span>
<h4>C. Open-Box, Unused & Sealed Products</h4>
<p>FeelsBrandNew may offer products in various packaging and usage conditions, including: (a) Open-box products, which may have been previously unsealed, activated, inspected, displayed, tested, or minimally used; (b) Unused but unsealed products; and (c) Factory-sealed, unused, box-packed products.</p>
<p><meta charset="utf-8">The packaging, seal, or box condition of a product shall not, by itself, determine the product's functionality, quality, warranty eligibility, merchantability, or fitness for its intended purpose. A product shall not be considered defective solely because its original packaging has been opened, unsealed, replaced, or shows signs of prior handling, inspection, testing, activation, or transit.</p>
</div>
</div>
<p class="clause-text">The condition of every product is clearly disclosed on the product page and invoice.</p>
</div>
</div>
<!-- 2 -->
<div class="clause">
<div class="clause-num-wrap">
<div class="clause-num">02</div>
<div class="clause-num-line"><br></div>
</div>
<div class="clause-body">
<div class="clause-title">Order Cancellation</div>
<div class="reason-grid two-col">
<div class="reason-card">
<span class="reason-card-icon">⏳</span>
<h4>Before Dispatch</h4>
<p>Customers may request cancellation of an order before the product has been dispatched. Where a cancellation request is approved before dispatch, FeelsBrandNew shall process the refund after deducting any non-refundable payment gateway charges, transaction processing fees, banking charges, payment collection charges, financing charges, third-party platform charges, or other costs actually incurred by the Company in processing the order.</p>
</div>
<div class="reason-card">
<span class="reason-card-icon">🚚</span>
<h4>After Dispatch</h4>
<p>If an order is cancelled after dispatch, shipping charges (both ways) and gateway charges (if any) will be deducted before refund.</p>
</div>
</div>
</div>
</div>
<!-- 3 -->
<div class="clause">
<div class="clause-num-wrap">
<div class="clause-num">03</div>
<div class="clause-num-line"><br></div>
</div>
<div class="clause-body">
<div class="clause-title">Replacement-First Resolution Policy</div>
<p class="clause-text">FBN follows a <strong>Replacement-First Resolution Model.</strong> Where an eligible issue is verified under this Policy, the Company will first attempt to provide a replacement solution before considering any other remedy.</p>
<p class="clause-text">The Company reserves the right to determine the most appropriate resolution including:</p>
<ul class="clause-list">
<li>Like-for-like replacement</li>
<li>Equivalent replacement</li>
<li>Repair of the product where the Company determines that the reported issue can be effectively resolved without replacement</li>
<li>Dispatch of missing accessories</li>
<li>Store credit</li>
<li>Refund where replacement is not reasonably possible</li>
</ul>
</div>
</div>
<!-- 4 -->
<div class="clause">
<div class="clause-num-wrap">
<div class="clause-num">04</div>
<div class="clause-num-line"><br></div>
</div>
<div class="clause-body">
<div class="clause-title">Eligible Return & Replacement Reasons</div>
<div class="clause-text">Feels Brand New operates a strict No-Return policy on all products sold through its platform. All sales are final.</div>
<div class="clause-text">Returns, replacements, or refunds are permitted only in the specific circumstances expressly set out under "Eligible Return & Replacement Reasons" and subject to verification by FeelsBrandNew.</div>
<p class="clause-text">Returns or replacements may be considered only in the following circumstances:</p>
<div class="reason-grid">
<div class="reason-card">
<span class="reason-card-icon">🔴</span>
<h4>A. Dead on Arrival (DOA)</h4>
<p>The product: does not power on; does not charge; cannot boot into the operating system; is completely unusable upon delivery.</p>
</div>
<div class="reason-card">
<span class="reason-card-icon">⚙️</span>
<h4>B. Verified Functional Defect</h4>
<p>A material hardware defect exists that substantially impairs normal use. Examples: display failure, touchscreen failure, charging failure, motherboard failure, camera failure, keyboard failure, trackpad failure, speaker failure, hardware malfunction verified by FeelsBrandNew (HDMI/USB/LAN ports).</p>
</div>
<div class="reason-card">
<span class="reason-card-icon">📦</span>
<h4>C. Wrong Product Delivered</h4>
<p>The delivered product materially differs from the product ordered. Examples: wrong model, wrong storage, wrong RAM, wrong processor category, wrong colour (where specifically ordered).</p>
</div>
<div class="reason-card">
<span class="reason-card-icon">❓</span>
<h4>D. Missing Item</h4>
<p>An accessory specifically listed in the product description is missing from the package.</p>
</div>
<div class="reason-card">
<span class="reason-card-icon">🚚</span>
<h4>E. Transit Damage</h4>
<p>The product is damaged during transit and such damage is reported within 24 hours of delivery together with an uninterrupted unboxing video clearly showing: the sealed package; the shipping label; the opening process; the damaged condition of the product.</p>
</div>
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<h4>F. Material Cosmetic Grade Mismatch</h4>
<p>Where a refurbished, open-box or graded product is delivered in a condition materially inconsistent with the cosmetic grade expressly represented in the product listing. Normal wear and tear, minor cosmetic variations, and conditions disclosed in the listing shall not qualify.</p>
</div>
</div>
<div class="callout">Failure to report transit damage within 24 hours of delivery, or failure to provide the required unboxing video, shall render the claim ineligible for return, replacement, refund, or warranty consideration. For the avoidance of doubt, no transit damage claim shall be entertained after the product has been used, activated, installed, configured, or put into service.</div>
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<div class="clause-title">Non-Eligible Reasons</div>
<p class="clause-text">The following shall not constitute valid grounds for return, replacement or refund:</p>
<ul class="clause-list">
<li>Change of mind</li>
<li>Buyer's remorse</li>
<li>Preference change</li>
<li>Finding a lower price elsewhere</li>
<li>Accidental order placement</li>
<li>Duplicate purchase</li>
<li>Subsequent discounts, promotional offers, exchange offers, cashback offers, or financing offers</li>
<li>Changes in market pricing after purchase</li>
<li>Gift recipient dissatisfaction</li>
<li>Subjective dissatisfaction</li>
<li>Software or operating system preferences</li>
<li>Application incompatibility</li>
<li>Corporate network restrictions, or school or employer device restrictions</li>
<li>Unsupported software</li>
<li>User-created software or account issues</li>
<li>Virus or malware infection</li>
<li>Forgotten passwords or locked accounts</li>
<li>User-induced physical damage</li>
<li>Liquid damage after delivery</li>
<li>Device misuse</li>
<li>Normal wear consistent with disclosed cosmetic grading</li>
<li>Battery performance expectations differing from manufacturer estimates</li>
<li>Battery swelling, bulging, overheating, or degradation resulting from improper charging, overcharging, continuous charging, misuse, or neglect shall be treated as customer-induced damage and excluded from all return, replacement, refund, and warranty claims</li>
<li>Cosmetic characteristics consistent with disclosed grading</li>
<li>Open-box, activated, inspected, tested, displayed, unsealed, repackaged, or previously handled products where such condition was disclosed at the time of sale</li>
<li>Packaging condition, seal condition, activation status, or box condition alone shall not constitute a defect</li>
<li>Wireless performance variations relating to Bluetooth, NFC, Wi-Fi, cellular connectivity, pairing, synchronization, signal strength, wireless range, audio latency, environmental interference, telecom providers, or third-party devices</li>
<li>Sound quality preferences, bass response preferences, microphone quality expectations, volume expectations, wireless range expectations, latency concerns, or subjective dissatisfaction with audio characteristics</li>
<li>Cable fraying, bent connectors, broken pins, damaged insulation, loose connections, twisting, stretching, crushing, improper storage, pet damage, rodent damage, liquid exposure, voltage fluctuations, power surges, misuse, or unauthorized modification of chargers, cables, adapters, accessories, speakers, AI devices, or other products</li>
<li>Unauthorized repairs, unauthorized modifications, rooting, jailbreaking, firmware modification, operating system modification, component replacement, tampering, removal of security seals, or third-party servicing</li>
<li>Serial-number mismatch, IMEI mismatch, altered identifiers, substituted devices, substituted components, fabricated evidence, fraudulent conduct, false statements, or inability to verify the product against Company records</li>
</ul>
<div class="callout">Except in the limited circumstances expressly set out under "Eligible Return & Replacement Reasons", all sales are final and all products sold by FeelsBrandNew shall be deemed non-returnable, non-refundable, and non-exchangeable.</div>
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<div class="clause-title">Mandatory Unboxing Video Requirement</div>
<p class="clause-text">To protect both customers and the Company from fraud and shipping disputes, a continuous, unedited, uninterrupted unboxing video is mandatory for claims involving: transit damage; wrong item received; missing accessories; physical condition disputes. Customers must provide a continuous, unedited unboxing video.</p>
<p class="clause-text">The video must:</p>
<ul class="clause-list">
<li>Begin before opening the package</li>
<li>Clearly show the shipping label</li>
<li>Show all sides of the package</li>
<li>Capture the entire opening process</li>
<li>All included accessories</li>
<li>Physical condition of product</li>
<li>Clearly show the alleged issue</li>
</ul>
<div class="callout warn">⚠️ Edited, incomplete or interrupted videos may not be accepted.</div>
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<div class="clause-title">Inspection & Verification</div>
<p class="clause-text">All claims are subject to verification. FeelsBrandNew may: conduct remote diagnostics; request additional evidence; verify serial numbers and IMEI numbers; inspect the returned product; perform technical testing.</p>
<p class="clause-text">Customers must provide: order number; invoice copy.</p>
<div class="callout">Approval of a return request does not automatically mean the claim is accepted. Final eligibility shall be determined after inspection and verification.</div>
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<div class="clause-title">Serial Number & Component Authentication</div>
<p class="clause-text">Prior to dispatch, FBN records and maintains digital records including: IMEI numbers; serial numbers; hardware identifiers (usb, vga/hdmi, lan ports); cosmetic condition records; internal quality reports (battery health, keyboard functionality, mike, camera, touch pad, speakers, Hard disk health, RAM testing, WIFI/bluetooth testing); device photographs; security markings (warranty seal should not be broken); component specifications.</p>
<p class="clause-text">If any returned device: contains substituted parts; contains missing components; contains altered serial numbers; contains tampered security markings; does not match dispatch records; the claim shall be rejected immediately.</p>
<div class="callout">The product may be returned to the customer at the customer's expense.</div>
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<div class="clause-title">Like-for-Like Replacement</div>
<p class="clause-text">Where available, FeelsBrandNew will provide a replacement matching:</p>
<ul class="clause-list">
<li>Product category</li>
<li>Brand</li>
<li>Model</li>
<li>Screen Size</li>
<li>Storage capacity</li>
<li>RAM configuration</li>
<li>Processor category</li>
<li>Cosmetic grade</li>
</ul>
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<div class="clause-title">Equivalent Replacement</div>
<p class="clause-text">Because refurbished inventory is unique, identical replacements may not always be available. Where an identical unit is unavailable, FeelsBrandNew may provide an equivalent replacement.</p>
<p class="clause-text">An equivalent replacement may match:</p>
<ul class="clause-list">
<li>Device category</li>
<li>Intended functionality</li>
<li>Screen size range</li>
<li>Storage capacity</li>
<li>RAM configuration</li>
<li>Processor class</li>
<li>Cosmetic grade</li>
</ul>
<br>
<p class="clause-text">FeelsBrandNew does not guarantee:</p>
<ul class="clause-list">
<li>Identical serial numbers</li>
<li>Identical IMEI numbers</li>
<li>Identical manufacturing dates</li>
<li>Identical battery health percentages beyond the disclosed minimum threshold</li>
<li>Identical cosmetic markings</li>
<li>Identical internal component manufacturers</li>
</ul>
<div class="callout">An equivalent replacement shall constitute full resolution of the approved claim.</div>
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<div class="clause-title">Refunds</div>
<p class="clause-text">Refunds may be offered only when: repair is not feasible; replacement is unavailable; equivalent replacement is unavailable. Refunds will be processed through the original payment method wherever possible.</p>
<div class="callout">Shipping charges, payment gateway fees, convenience fees and non-refundable service charges may be deducted where permitted by law.</div>
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<div class="clause-title">Refurbished Device Disclosures</div>
<p class="clause-text">Customers acknowledge that refurbished products are pre-owned devices that have been tested, restored and certified for resale. Normal signs of prior use consistent with the disclosed cosmetic grade are not defects.</p>
<p class="clause-text">Examples include:</p>
<ul class="clause-list">
<li>Minor scratches</li>
<li>Minor scuffs</li>
<li>Keyboard shine</li>
<li>Light casing marks</li>
<li>Minor paint wear</li>
</ul>
<div class="callout">Such cosmetic characteristics do not qualify for return or replacement.</div>
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<div class="clause-title">Battery Policy</div>
<p class="clause-text">Battery health is assessed according to the minimum threshold disclosed on the product page.</p>
<p class="clause-text">Battery performance may vary depending on:</p>
<ul class="clause-list">
<li>Usage patterns</li>
<li>Charging habits</li>
<li>Environmental conditions</li>
<li>Software updates</li>
</ul>
<p class="clause-text"> </p>
<p class="clause-text">Natural battery degradation does not constitute a defect.</p>
<div class="callout">Battery health percentage alone shall not constitute grounds for replacement where the battery meets the minimum threshold disclosed in the product listing.</div>
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<div class="clause-title">Brand-New Products</div>
<p class="clause-text">The following products are sold as brand-new products:</p>
<ul class="clause-list">
<li>AI Glasses</li>
<li>Bluetooth Speakers</li>
<li>NFC Speakers</li>
<li>Chargers</li>
<li>Cables</li>
<li>Adapters</li>
<li>Accessories</li>
</ul>
<p class="clause-text">For hygiene, security, anti-tampering and product-integrity reasons: AI Glasses, NFC Speakers and Bluetooth Speakers become non-returnable once:</p>
<div class="reason-grid two-col">
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<span class="reason-card-icon">🔒</span>
<h4>Becomes Non-Returnable Once</h4>
<ul>
<li>Activated</li>
<li>Registered</li>
<li>Paired</li>
<li>Configured</li>
<li>Used</li>
<li>Security seals removed</li>
</ul>
</div>
<div class="reason-card">
<span class="reason-card-icon">✓</span>
<h4>Brand-New Products May Only Be Returned For</h4>
<ul>
<li>Dead on Arrival</li>
<li>Manufacturing defects</li>
<li>Transit damage</li>
<li>Wrong product delivered</li>
</ul>
</div>
</div>
<div class="callout">Opened products that are functioning correctly are generally not returnable.</div>
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<div class="clause-title">AI Glasses Disclaimer</div>
<p class="clause-text">AI functionality may depend on:</p>
<ul class="clause-list">
<li>Third-party services</li>
<li>Cloud infrastructure</li>
<li>Internet connectivity</li>
<li>Manufacturer updates</li>
<li>Subscription services</li>
<li>Regional availability</li>
</ul>
<div class="callout">Changes, interruptions, restrictions or discontinuation of AI services by manufacturers or service providers shall not constitute product defects.</div>
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<div class="clause-title">Bluetooth & NFC Product Disclaimer</div>
<p class="clause-text">Wireless performance may vary based on:</p>
<ul class="clause-list">
<li>Device compatibility</li>
<li>Operating system versions</li>
<li>Environmental interference</li>
<li>Network conditions</li>
<li>Firmware versions</li>
</ul>
<div class="callout">Such variations do not constitute defects unless caused by a verified hardware failure.</div>
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<div class="clause-title">Data Responsibility</div>
<p class="clause-text">Customers are solely responsible for backing up and removing personal data. FeelsBrandNew shall not be responsible for:</p>
<ul class="clause-list">
<li>Data loss</li>
<li>Data corruption</li>
<li>Recovery of deleted files</li>
<li>Loss of photographs</li>
<li>Loss of software</li>
<li>Loss of licenses</li>
<li>Consequential losses</li>
<li>Business interruption resulting from data loss</li>
</ul>
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<div class="clause-title">Activation Locks & Account Locks</div>
<p class="clause-text">Returned devices must be free from:</p>
<ul class="clause-list">
<li>iCloud Lock</li>
<li>Apple Activation Lock</li>
<li>Google Lock</li>
<li>Microsoft Account Lock</li>
<li>PIN Locks</li>
<li>Passwords</li>
<li>Enterprise Management Profiles</li>
</ul>
<p class="clause-text"> </p>
<p class="clause-text">Devices returned with active locks may be rejected.</p>
<p class="clause-text">Devices that remain linked to, enrolled in, controlled by, or restricted through any company, corporate, educational, governmental, enterprise, or third-party administrative management system shall not be eligible for inspection, replacement, refund, or warranty service until such restrictions have been fully removed.</p>
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<div class="clause-title">Tampering & Unauthorised Repairs</div>
<p class="clause-text">Returns may be rejected if any of the following are detected:</p>
<ul class="clause-list">
<li>Device opening</li>
<li>Component replacement</li>
<li>Unauthorised repairs</li>
<li>Liquid damage</li>
<li>Physical abuse</li>
<li>Jailbreaking</li>
<li>Firmware modification</li>
<li>Third-party servicing</li>
</ul>
<div class="callout">Products that have been modified through unauthorized software changes, security bypasses, operating system alterations, installation of unofficial firmware, or similar modifications shall not be eligible for replacement, refund, or warranty coverage.</div>
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<div class="clause-title">Product Swapping & Fraud Prevention</div>
<p class="clause-text">Every device is recorded using:</p>
<ul class="clause-list">
<li>Serial numbers</li>
<li>IMEI numbers</li>
<li>Asset identifiers</li>
<li>Internal inventory records</li>
<li>Product photographs</li>
</ul>
<p class="clause-text"> </p>
<p class="clause-text">Claims involving mismatched devices, substituted components, False statements, Fabricated evidence, Part swapping, Intentional damage, Serial-number mismatch, Identity fraud or altered identifiers will be rejected.</p>
<div class="callout">The Company may maintain internal risk-management records and may decline future transactions from customers engaged in abusive conduct. FeelsBrandNew reserves the right to report suspected fraud to relevant authorities.</div>
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<div class="clause-title">Chargeback & Payment Disputes</div>
<p class="clause-text">Customers agree to first allow FeelsBrandNew a reasonable opportunity to investigate and resolve any issue before initiating a payment dispute or chargeback. Fraudulent or bad-faith chargeback claims may be contested using order records, delivery records, inspection records, device identifiers, customer communications and supporting evidence.</p>
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<div class="clause-title">Force Majeure</div>
<p class="clause-text">Replacement and resolution timelines may be extended due to events beyond the Company's reasonable control including:</p>
<ul class="clause-list">
<li>Natural disasters</li>
<li>Wars</li>
<li>Floods</li>
<li>Earthquakes</li>
<li>Pandemics</li>
<li>Government actions</li>
<li>Customs delays</li>
<li>Transportation disruptions</li>
<li>Cybersecurity incidents</li>
<li>Supplier shortages</li>
<li>Strikes</li>
<li>Labour disputes</li>
</ul>
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<div class="clause-title">Limitation of Liability</div>
<p class="clause-text">To the maximum extent permitted by law, the Company's total liability shall not exceed the purchase price actually paid by the customer for the product giving rise to the claim. The Company shall not be liable for indirect, incidental, special, punitive or consequential damages.</p>
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<div class="clause-title">Customer's Statutory Rights</div>
<p class="clause-text">Nothing in this policy limits any rights that cannot lawfully be excluded under applicable consumer protection laws.</p>
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<div class="clause-title">Final Decision</div>
<p class="clause-text">All claims are subject to inspection, technical verification, fraud screening and compliance review.</p>
<p class="clause-text">FeelsBrandNew reserves the right to approve, reject or propose an alternative resolution based on the specific facts of each case.</p>
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<div class="clause-title">Policy Amendments</div>
<p class="clause-text">The Company reserves the right to amend, revise, or withdraw this Policy at any time without prior notice. The version of this Policy in effect at the time of purchase shall govern the Customer's claim. It is the Customer's responsibility to review this Policy before making a purchase. Continued use of the platform following any amendment shall constitute acceptance of the revised Policy.</p>
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</section>
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<span class="section-label">Still Have Questions?</span>
<h2 class="section-title">Questions About Your Replacement?</h2>
<p class="clause-text" style="text-align: center;">Our support team typically responds within a few hours.</p>
<div class="contact-buttons">
<a class="contact-btn primary" href="mailto:support@feelsbrandnew.com">📧 Email Support</a> <a class="contact-btn secondary" href="tel:+919503295927">📞 +91-9503295927</a> <a class="contact-btn secondary" href="https://feelsbrandnew.com">🌐 FeelsBrandNew.com</a>
</div>
<div class="legal-text">This Policy is governed by the laws of India. Any disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra. This Policy was last updated in August 2026 and supersedes all prior versions.</div>
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<!-- CLOSING TAGLINE -->
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<span class="tagline-line"></span> <span class="tagline-diamond"></span>
<p class="closing-tagline">Not new. <em>Just feels brand new.</em></p>
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