Refurb Microsoft Surface Go CPU i5 10th 16GB Ram HDD 256 GBSSD Screen 12.5 inch Touch OS Win11 Home Graphic NA Keyboard Backlit Yes Adapter OG Yes Bag No

Order Processing Time

• Orders are typically processed within 24–48 hours after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next working day.
• In rare cases, processing may take longer due to quality re-checks or high order volume.

We only dispatch products after they pass our final quality and sanitization checks.

Damaged or Tampered Deliveries

If you receive a package that appears:

• Damaged
• Opened
• Tampered with

Please do not accept the delivery and inform us immediately at support@feelsbrandnew.com.

If you accidentally accepted the package:

• Take clear photos/videos of the package and device
• Contact us within 24 hours for assistance
  
  2. Shipping Timeline

Delivery time depends on your location and current order volume. Standard delivery typically takes 5–10 business days from dispatch.

Express Delivery (where available) can be faster. Check the estimated delivery date at checkout.

3. Return & Exchange Policy

Return Window

• You have 7 days from the date of delivery to initiate a return or exchange.
• The product must be in original, unused condition with all accessories and packaging intact.

Return Process

• Contact our support team at support@feelsbrandnew.com with your order number and reason for return.
• We will provide you with a prepaid return label (for eligible returns).
• Ship the product back to us in its original packaging.
• Once received and inspected, we will process your refund within 5–7 business days.

Non-Returnable Items

• Products with physical damage caused by misuse
• Items without original packaging or accessories
• Products purchased during clearance sales (final sale)

Exchange Policy

• If you wish to exchange for a different model or variant, we offer free exchanges within 7 days of delivery.
• Simply contact us with your request, and we'll arrange the swap at no additional cost.

Warranty & Support

• All products come with a 1-year manufacturer's warranty covering manufacturing defects.
• Our support team is available 24/7 to assist with any issues or queries.
• Email: support@feelsbrandnew.com
• Phone: +91 9503295927