Lenovo

Yes — every refurbished product at FeelsBrandNew passes through inspection and quality testing before it's approved for delivery, not just a quick check before shipping. Each device goes through a multi-stage inspection process covering parts authenticity, functional testing, performance, and cosmetic condition. Nothing ships until it passes every applicable check for its category.

Every certified refurbished laptop passes a documented 22-point quality check across 7 areas before it's approved for sale:

• Physical Inspection & Build (4 points) — chassis, hinges, screws, liquid damage
• Display Quality (3 points) — dead pixels/lines, brightness and backlight, resolution
• Input Devices & Audio (3 points) — keyboard, touchpad, speakers/mic/webcam
• Hardware Connectivity (3 points) — USB ports, video/audio ports, Wi-Fi/Bluetooth
• Performance & Components (4 points) — verified specifications, storage/SSD health, stress testing, BIOS/security check
• Battery Health (2 points) — battery capacity report, charging behavior
• Software & Setup (3 points) — Windows activation, OS updates, driver check

Only devices that pass all 22 applicable checks are certified and listed for sale.

(This checklist applies to laptops. Other device categories are certified against their own relevant checks.)

Every refurbished product is assigned a condition grade based on a cosmetic inspection carried out during certification, so you know what to expect before you buy — not a guess based on a generic "excellent" label. The exact condition is disclosed on each product listing.

It depends on the specific unit's cosmetic condition, which is disclosed honestly at the listing level — a refurbished product may show light signs of previous use, but this isn't hidden or left to guesswork. If a device doesn't meet the required cosmetic standard, it doesn't get listed. Check the individual product's condition details before buying for the specific grade of the unit you're considering.

Yes — every refurbished device goes through a secure data wipe and factory reset as part of certification, removing the previous owner's data before the device is ever listed for sale. This is a required step in our process, not an optional extra.